All 4 of our cats love it. We hear them playing on it all thru the night and watch them play during the day. First scratching post we have purchased that cats actually play with... we all love it!
Hi Jan
It's fantastic to hear that your feline friends are loving their new scratching post! It sounds like it's providing endless entertainment for them, both day and night. Finding a scratching post that truly captures their interest can be a game-changer for both cats and their owners. Here's to many more playful moments and happy purrs ahead!
Kind Regards
Cat Tree Palace Team
I never received the scratching tree and have sent two emails concerning this and have not received any response. Is there a way to talk to a live person about this?
Hi Mary
After thoroughly searching our records, we were unable to find any previous correspondence from your email address. However, we assure you that we take every customer concern seriously.
We sent you an email regarding your order, along with tracking information, on March 10. According to our records, FedEx successfully delivered your package on March 14, accompanied by photo confirmation.
We have sent an email to you today, so that we can assist you with tracking down your order
Kind Regards
Cat Tree Palace Team
my full grown cats have trouble getting up moving around. big mistake on my part.
Hi Sherry
Thank you for sharing your experience with our product. We understand that selecting the appropriate size can be challenging, and we strive to provide as much information as possible including measurements and images, so that our customers can make an informed decision before making a purchase. While we appreciate your feedback, we also want to clarify that the product's suitability for the size of your cat may not necessarily reflect its overall quality. We value your input and will continue to work towards enhancing our product offerings and customer experience.
Kind Regards
Cat Tree Palace Team
We love it, but most importantly my kitty does too! And it’s very attractive!
Hi Teresa
Thank you so much for your glowing review! We're thrilled to hear that both you and your kitty are loving our product. It is a great design to pique a cats interest. Thank you again
Cat Tree Palace Team
Collapsible Cat Tunnel
Hi Christine
Thank you for your review of our Collapsible Cat Tunnel. We are so glad to hear that you are enjoying the product. As a returning customer we appreciate your support and hope to continue providing quality products for you and your cat.
Kind Regards
Cat Tree Palace Team
The screw broke through the base shortly after we got it. Very disappointed
Hi Danielle
We appreciate you taking the time to share your feedback. We're sorry to hear about the issue you experienced with the screw on your product. We understand how frustrating this can be, and we would like to sincerely apologize for any inconvenience.
We are a little disappointed that you have not reached out to us prior to leaving us a review to give us a chance to address the issue. In situations like these, we strongly encourage customers to contact us directly when issues arise. This allows us to provide immediate assistance, offer solutions, and work towards a resolution.
We recently sent you an email detailing the steps to rectify the problem you've encountered.
Kind Regards
Cat Tree Palace Team
Arrived late and was missing several parts. Sent email and got a response but nothing was followed up.
Hi Lois
Upon reviewing our records, we did not find any emails regarding missing parts from you. However, we did respond to your email concerning the discount code on January 19th, but unfortunately, we did not receive a reply from you.
Regarding the delivery, we would like to clarify that your order was dispatched on time, and the estimated delivery for your area is approximately 7 to 11 business days (from order placement to delivery). It's worth noting that your order actually arrived in 5 business days, which is much earlier than the anticipated timeframe.
We understand the frustration of missing parts, and we have already sent you an email to assist you in resolving this issue. Please check your spam folder, as sometimes our emails may end up there.
We value your business and are committed to resolving this matter promptly.
Kind Regards
Cat Tree Palace Team
31.5" Cat Scratching Post / Tree / Pole - Grey
Hi Christine
Thank you for the 5-star review! We appreciate your continued support as a returning customer. If there's anything specific you loved or any way we can enhance your future experiences, feel free to let us know. We look forward to serving you again!
Kind Regards
Cat Tree Palace Team
My cats love this.
Hi Georgia
Thank you so much for taking the time to share your experience with our product! We're thrilled to hear that your cats love it.
Kind Regards
Cat Tree Palace Team
The only thing that could make your product better would be complete assembly arrival. I understand the prohibitive logistics of that. My cats love it!
Hi Christine
Thank you so much for taking the time to leave a glowing 5-star review! We're delighted to hear that your cats are loving their cactus condo.
We truly appreciate your understanding regarding the logistics of shipping the product fully assembled. While we would love to offer that convenience, it would significantly increase shipping costs. Our goal is to provide the best value for our customers, and we're glad you understand the challenges involved.
Thank you again
Cat Tree Palace
Cats hate it. Too thin, not comfortable for my two. Donating it and getting another
Hi Judith
Thank you for sharing your feedback on the 56.3' Cat Scratching Post / Tree / Pole - Beige. We appreciate your honesty and take all customer reviews seriously.
We're surprised to hear that the 56.3' Cat Tree didn't meet your expectations, especially considering it's one of our top 5 best-selling items with a history of positive feedback.
It's worth noting that cats, being creatures of habit, might take some time to adjust to new additions in their territory. The look, smell, and feel of the product can be initially unfamiliar, and some cats may need a bit of time to warm up to it. There are plenty of helpful videos on YouTube that showcase techniques to ease this transition.
We understand that comfort is crucial for your cats, and we want to make sure they have a positive experience. However, we haven't received direct communication from you about your concerns. Our customer service team is ready to assist and provide guidance on how to make the adjustment period more comfortable for your pets.
Kind Regards
Cat Tree Palace Team
My cats love this Cat tree. It’s a perfect size for my space.
Hi Kally
Thank you for your kind review. This is a great cat tree packed with lots for your cats to do
We hope your cats continue to have lots of fun for a long time to come
Kind Regards
Cat Tree Palace Team
My two cats love this post. They’re at it quite often. A very good investment.
Hi Cher-ie
Thank you so much for taking the time to share your experience with our scratching post! We're delighted to hear that your two cats are enjoying it and that it has become a valued addition to their playtime. It's wonderful to know that it has proven to be a good investment for you and your cats.
Kind Regards
Cat Tree Palace
I've had this tree up for about a month now. The price was great, the shipping was fast, the packaging was excellent, and the tree is easy to put together. The materials are solid, with metal threaded bolts so you can tighten it without fear of stripping any plastic parts. The platforms are wood and nice lush carpet tacked and glued on very well. I have full confidence this will stand for years. My cat loves it.
Hi Mandy
Thank you for the fantastic 5-star review! We're thrilled to hear you're satisfied with the tree's price, fast shipping, excellent packaging, and easy assembly. Your confidence in its durability and your cat's love for it make our day! We appreciate your support and are here for anything you may need.
Kind Regards
Cat Tree Palace Team
I’m a flamingoholic so loved the cat tree The only problem is it’s too small. Cats won’t stand and scratch on the flamingo body even when I put catnip on it. But it’s cute and goes well with my collection.
Hi Aaron
Thank you for sharing your feedback with us. We're delighted to hear that you're a flamingoholic and that our cat tree complements your collection!
We appreciate your comments about the size and your cats' behavior. Since our customers can't physically inspect the products, we strive to provide detailed information, including measurements, to help with the decision-making process. We understand that it might take some time for your cats to adjust to the new item. Cats can be quite particular, and their preferences can change over time.
If there's anything else we can do to enhance your experience or address any concerns, please don't hesitate to reach out. We value your input and are committed to ensuring your satisfaction.
Thank you for choosing our product!
Kind Regards
Cat Tree Palace Team
60" Cat Scratching Post / Tree / Pole - Gray
Hi Ari
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your support and are thrilled to hear that you had a positive experience with our product/service. If you ever have any specific feedback or suggestions, please feel free to share them with us. We're always striving to improve and provide the best possible experience for our customers.
Thanks again for choosing us!
Cat Tree Palace Team
So far my kitty hasn’t play with it yet. But I’m sure she will love it.
Hi Cindy
Thank you for your 4-star review and for choosing our cat tree for your kitty! Sometimes, it can take a little time for cats to warm up to a new piece of furniture.
You can encourage your kitty to use the cat tree by using a good quality Catnip, treats, and interactive play with a cat wand are fantastic ways to pique their interest.
We hope that your kitty will soon find the tree to be a fun spot to explore and play. If you ever have any questions or need further assistance, please feel free to reach out. We appreciate your support and look forward to hearing about your kitty's adventures on the cat tree in the future!
Kind Regards
Cat Tree Palace Team
The tree is very stable & both my cats like it! I was worried because of the lowish price that the tree would be unsteady or flimsy but it's very nice.
Hi Eion
Thank you so much for the 5-star review! We're thrilled to hear that your cats are enjoying the tree, and it's holding up well for them. Quality and affordability are essential, and we're delighted that our product has met your expectations. If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out. We appreciate your support and hope your cats continue to enjoy their new tree!
Kind Regards
Cat Tree Palace Team
My kitties are so happy with this :)
Hi Erika
Thank you so much for taking the time to leave such a wonderful 5-star review for our Cat Scratching Tree! We're thrilled to hear that your kitties are loving it and that it has made them so happy. It's fantastic to know that our scratching post has brought joy to your furry friends. We appreciate your support and hope your kitties continue to enjoy their new scratching post for years to come!
Kind Regards
Cat Tree Palace Team
❤️❤️❤️
Hi Daeinera
Thank you so much for your 5 star review of our 65.6" Multi Level Cat Scratching Post! We're thrilled to hear that you love it
We apologize for the delay in responding, as we recently discovered your review on the shop app. Your positive feedback warms our hearts.
If you have the time and inclination, we would absolutely love to see photos of your furry friend enjoying the cat tree. It's moments like those that make what we do so rewarding!
Thank you again for choosing our product, and if there's anything else we can assist you with, please don't hesitate to reach out.
Sending three hearts back your way, 💖💖💖
Kind Regards
Cat Tree Palace Team
The cats love it
Hi Susan
Thank you for your 5 Star Review.
We are thrilled to hear that your cats love their new Palm Tree Scratching Post. We hope they continue to have hours of fun and entertainment
Kind Regards
Cat Tree Palace Team
I was skeptical at first however I am very glad that I trusted this site to furnish my Mercy with her TREE. She loves it. It came in a med size box and was easily put together and is very sturdy. I picked the gray with 3 cat scratching posts. She is a hairless and she loves all the cozy spots to sit. I would order from them in heart beat.
Hi Marilyn
Thank you so much for taking the time to share your wonderful 5-star review of the Kitty Palace! We're thrilled to hear that you trusted our site to provide a cozy and enjoyable space for Mercy.
It's fantastic to know that Mercy loves her new tree, and the fact that it was easy to assemble and sturdy is definitely a plus. The choice of the gray color and the three cat scratching posts sounds like a great fit for her. We're delighted that she's enjoying all the cozy spots to sit and relax.
Your kind words and positive feedback mean a lot to us. We truly appreciate your trust and are honored to have been a part of making Mercy's living space more comfortable. If you ever need anything else for Mercy or have any questions, please don't hesitate to reach out. We'd be more than happy to assist you again in the future. Thank you for choosing us!
Kind Regards
Cat Tree Palace Team
What a great tree for both of my cats to enjoy together!
Hi Channing
Thank you for your kind review. We are thrilled to hear your cats are enjoying the new cat tree. We hope both you and your cats have many fun moments with the new cat tree
Kind regards
Cat Tree Palace Team
I have this near my house plants so it fits in & doesn’t look like an ugly scratch post
Hi Emily
Thank you for sharing your wonderful 5-star review of our 20.9" Cactus Cat Scratching Post! We're delighted to hear that it seamlessly blends with your house plants and serves as a stylish addition to your space.
We apologize for the delay in responding, as we recently discovered your review on the shop app. Your satisfaction is important to us, and we truly appreciate your positive feedback.
If you have a moment, we would love to see photos of your pet enjoying the cactus cat scratching post amidst your house plants! Feel free to share them with us; it's always heartwarming for our team to see our products in action.
Thank you again for choosing our product, and if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Cat Tree Palace Team
56" Cat Scratching Post / Tree / Pole with Condo
Hi Jeanette
Thank you for taking the time to share your feedback with us. We are sorry to hear that the cat tree you purchased did not meet your expectations in terms of size and suitability for your home. We understand how important it is to have the perfect fit for your space and your furry friend's comfort.
We'd like to point out that the description of the product explicitly mentions the importance of ensuring that the size of the cat tree fits your home and is suitable for your cat. We strive to provide accurate and transparent information to assist our valued customers in making informed decisions.
Regarding your concern about our terms and conditions of sale, it's true that we have a policy in place that does not allow refunds for changes of mind. This policy is designed to ensure fairness and consistency in our dealings with all customers. However, as a gesture of goodwill, we did offer you a credit towards a future purchase, which unfortunately was declined.
In regard to the shipping duration, we apologize if there was any inconvenience caused by the additional 2 days required for shipping, as clearly indicated in the product description. Our aim is to provide accurate shipping estimates to manage expectations and ensure that you receive your order in a timely manner.
We genuinely appreciate your feedback as it helps us to continually improve our products and services. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We remain committed to providing the best possible experience for our customers.
Kind Regards
Cat Tree Palace Team